Position:  Intermediate COTS Specialist

Must have Secret Clearance

Key skills and experience:

• Maintain/support existing COTS applications through their life cycle, including performance tuning. Products will include but not limited to MS Office Suite (Office 2003  and Office 2010);
• Coordinate application testing within a control environment for new and existing COTS products;
• Manage walkthroughs and reviews related to testing and implementation readiness;
• Conduct problem analysis, testing, troubleshooting and provide recommendations for the best resolution to client;
• Draft and review test plans for COTS products;
• Develop, validate and monitor test results for all levels of testing of COTS products;
• Manage administrative rights to Windows XP, Vista, Windows 7 and Microsoft Virtualization workstations;
• Develop Technical documents to be used as guidance for configuration, installation and deployment of COTS products;
• Produce Technical documents/bulletins to support issues resolution and update the issue database;
• Analyse and research product bulletins and security bulletins and produce required reports and risk analyses;
• Respond to application functionality problems and provides solutions using development software, usually in response to software enhancements, security vulnerabilities and/or client requests.

Mandatory experience

• Minimum 3 years experience supporting Microsoft Office and Internet Explorer in a Windows XP or Windows 7 environment
• Minimum 3 years experience configuring GPO’s for desktop management purposes
• Minimum 3 years experience configuring and supporting Windows XP or Windows 7 in a Microsoft AD environment

Desirable experience

• Experience configuring and managing  Windows 7 desktops in an AD environment
• Experience configuring and managing  Office 2010 desktops in an AD environment