Technical Business Analyst (Level 2)

THG has a contract in hand for the role of a Technical Business Analyst. The ideal resource will have prior Government of Canada experience, and a mix of project, business, and technical experience.

Start Date: ASAP

Security Clearance: Secret

Essential Requirements:

  • Technical / operational support experience;
  • Experience developing and documenting ITSM processes/workflows, Standard Operating Procedures (SOPs), user guides, and FAQ for users and admins;
  • Strong task management skills, with the ability to multi-task;
  • Experience with M365;
  • Experience gathering/prioritizing requirement, leading meetings, and developing project support documentation;
  • Strong communication skills; and
  • Experience within a Government of Canada environment