Using commercial products, custom-developed software, and proprietary methods, The Halifax Group’s Desktop Baseline Management Division offers centralized control for organizations’ desktop operating systems and applications. The Halifax Group has managed as many as 100,000+ desktops for a single customer, maintaining a consistent baseline for the organization while allowing different divisions throughout the world to operate applications specific to their needs.
Desktop Baseline Management Services:
Desktop and server monitoring,
Service desk management, including 24/7 on-call support,
Change and configuration management,
Incident and problem management,
Life cycle product support
Network hardware and software support, and
Application configuration management, installation and delivery.